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HomeWell Care Services

From rigid templates to local flexibility

Industry: Home Care 

Locations: 130+ locations across the U.S.

Marvia user since: 2024 

Products: Flex Templates, DAM, Marketing Shop + Print Integration, Marketing Calendar, Brand Guidelines

"homewell_main_logoFlex Templates are amazing. I like the flexibility we get, and how easy it is to update things and change things. It just opens up a realm of possibilities that we've never had before."

Krysten Farrier, Senior Designer

About HomeWell Care Services

HomeWell Care Services provides personal care, companionship, and homemaker services for seniors and other homebound individuals, so they can remain safely in the comfort of wherever they call home. Named one of Entrepreneur's top 500 franchises in 2025, HomeWell has grown 75% in operating territories over the past 3 years.
The problem

A platform that couldn't keep up

HomeWell more than tripled its footprint in six years. Its marketing platform couldn't keep up.
Rigid Templates

Built for one national audience, so franchisees didn't have the flexibility to talk to their customers the way they needed to.

Three versions of everything

State regulations meant every piece of collateral had to come in three versions. 

Months of waiting

Any backend change meant waiting on the vendor, so corporate couldn't move at the pace the network grew. 

Franchisees going off-brand

When franchisees couldn't get what they needed, some started creating their own materials and brand consistency suffered.

The solution

A platform built for franchise marketing

HomeWell evaluated nearly 15 platforms, including several large print distributors, before choosing Marvia.

Marvia is completely white-labelled, houses their brand templates, connects to their print vendor of choice, and supports the marketing operations workflow with features like an interactive Marketing Calendar and Brand Guidelines.

Flex Templates were the turning point. Building templates in-browser meant HomeWell could ship them faster, and franchisees could localize without waiting on the team's one designer.

HomeWell Marvia Portal example
“It opens up a realm of possibilities for us on how we communicate with our franchisees. It makes it so much more than just this place where franchisees go to get assets.”
Krysten FarrierSenior Designer

What changed

  • Templates that scale. Flex Templates with local customization built in from the start.

  • State compliance. Adaptive templates handle regulatory variations without multiplying the production workload.

  • Full control in-house. Updates happen on HomeWell's timeline, not their vendor's.

  • A partner, not a portal. When gaps came up, Marvia came back with solutions.

HomeWell Marvia Flex Templates overview
60% Increase in YoY platform usage
23% Increase in downloads one month after Flex Templates
52% Increase in downloads two months after Flex Templates
26 Fewer customization requests in August
Results

More reach, less friction

The switch to Marvia drove a 60% increase in platform usage compared to HomeWell's previous vendor. 

When they added Flex Templates in July, 2026, HomeWell treated it like a true launch, with teaser emails, homepage banners, tutorial videos, and dedicated training sessions with their consultants. Downloads jumped 23% above trend in July, then 52% in August. The most downloaded asset that month was a Flex template, pulled 26 times. That means 26 customization requests never hit the designer's inbox.

HomeWell Marvia flex templates intro
“It saves us quite a bit of time. We can make things on our end quite a bit faster. It helps eliminate an extra step in the process that isn't necessarily needed.”
Krysten FarrierSenior Designer

Why this works

HomeWell's corporate team is small, operating in a highly regulated industry, with a franchise network that's still growing, and their previous marketing platform couldn’t keep up. 

They needed a platform that could give them speed and autonomy without putting everything on one designer's plate. Marvia’s Flex Templates give franchisees the creative flexibility to produce the right materials for their market, while HomeWell's corporate team stays in control stays in control of the brand. 

HomeWell Marvia Google Ads Templates
“Our ideas can come to life on this platform and it's so much fun to play with.
It's a fantastic tool.”
Krysten FarrierSenior Designer

Do you recognize this problem?

Running marketing for a growing franchise network, especially with a lean team and regulatory complexity, is a lot to manage. Marvia gives your central team the control they need and your franchisees the flexibility they want.